Privacy Policy
Your privacy matters to us. Learn how miravontelixa protects and manages your personal information with transparency and care.
Introduction and Our Commitment
At miravontelixa, we believe your personal information deserves the highest level of protection and respect. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial education platform and services.
We're committed to transparency in everything we do. That means being upfront about what information we gather, why we need it, and how we use it to improve your learning experience. Our approach isn't just about meeting legal requirements – it's about building the trust that forms the foundation of our relationship with you.
Our Promise: We will never sell your personal information to third parties for marketing purposes. Your data is used solely to enhance your educational journey and provide you with relevant financial learning opportunities.
Scope of This Policy
This policy applies to all interactions with miravontelixa's services, including our website, mobile applications, email communications, and any future platforms we may develop. It covers both personal information you provide directly and data we collect through your use of our services.
Information We Collect
Understanding what information we collect helps you make informed decisions about sharing your data with us. We gather different types of information to provide personalized financial education experiences and maintain the security of our platform.
Personal Information You Provide
Automatically Collected Information
| Data Category | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and user authentication | Active account + 7 years |
| Learning Progress | Personalized recommendations and progress tracking | Active account + 3 years |
| Technical Data | Platform optimization and security | 2 years from collection |
| Communication Data | Customer support and service improvement | 5 years from last contact |
How We Use Your Information
Every piece of information we collect serves a specific purpose in enhancing your financial education experience. We've designed our data usage practices around providing value to you while maintaining strict privacy standards.
Primary Uses
Educational Enhancement: We use aggregated, anonymized data to identify learning trends and develop new courses that address real user needs. This helps us create content that truly serves the financial education community.
Communication and Marketing
We believe in meaningful communication, not spam. Our emails focus on educational value – course updates, new learning materials, and insights that support your financial growth. You maintain full control over communication preferences and can opt out at any time.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data when necessary to provide our services or when required by law. Transparency about our partnerships and data sharing practices is essential to maintaining your trust.
Service Providers
We work with carefully selected third-party service providers who help us deliver our platform securely and effectively. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
Legal Requirements
In rare circumstances, we may need to disclose personal information to comply with legal obligations, protect our users' safety, or defend our legal rights. We carefully evaluate each request and only share the minimum information required.
No Data Sales: We never sell, rent, or trade your personal information to marketers, data brokers, or other third parties. Your data stays within our trusted network of essential service providers.
Your Privacy Rights
You have significant control over your personal information and how we use it. We've made it easy to exercise these rights through your account settings and by contacting our privacy team directly.
Access Your Data
Request a comprehensive report of all personal information we hold about you, including how it's been used and shared.
Correct Information
Update or correct any inaccurate personal information through your account settings or by contacting support.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Control Communications
Manage your email preferences, opt out of marketing communications, and control notification settings.
Data Portability
Export your learning progress and account data in a standard format for transfer to other services.
Object to Processing
Restrict how we use your information for certain purposes while maintaining essential service functionality.
How to Exercise Your Rights
Most privacy controls are available directly in your account settings. For more complex requests or if you need assistance, contact our privacy team at privacy@miravontelixa.com. We respond to all privacy requests within 30 days and provide regular updates on complex cases.
Security Measures
Protecting your personal information is a top priority that influences every aspect of our platform design and operations. We implement multiple layers of security to safeguard your data from unauthorized access, misuse, and breaches.
Technical Safeguards
Organizational Security
Our team follows strict security protocols and receives regular training on data protection best practices. Access to personal information is limited to employees who need it for their job functions, and all access is logged and monitored.
Incident Response: In the unlikely event of a security incident, we have detailed response procedures to minimize impact and notify affected users promptly. We maintain partnerships with cybersecurity experts and law enforcement to ensure rapid, effective responses.
International Data Transfers
As a global financial education platform, we may transfer your personal information across international borders to provide our services effectively. We ensure all international transfers meet strict privacy and security standards.
Transfer Safeguards
We monitor international privacy developments and adjust our transfer mechanisms as needed to maintain the highest protection standards. Australian users benefit from local data residency options where technically feasible.
Children's Privacy
Our financial education platform is designed for adults and we do not knowingly collect personal information from children under 18 years of age. We take special care to protect minors' privacy and comply with applicable children's privacy laws.
Age Verification
During registration, we require users to confirm they are at least 18 years old. If we discover that we have collected information from someone under 18, we will delete that information promptly and may restrict account access until appropriate parental consent is obtained.
Educational Use by Minors
For educational institutions using our platform with students under 18, we provide special privacy controls and require institutional agreements that comply with educational privacy regulations. These accounts have enhanced privacy protections and limited data collection.
Cookie Policy and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You have control over these technologies and can manage your preferences at any time.
Types of Cookies We Use
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some platform features, but essential functionality will remain available.
Data Retention and Deletion
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and protect our users' interests. Our retention practices balance service continuity with privacy protection.
Retention Periods
Automated Deletion: Our systems automatically flag data for deletion when retention periods expire. We regularly audit our databases to ensure old information is properly removed according to our retention schedule.
Policy Updates and Changes
We periodically update this privacy policy to reflect changes in our services, legal requirements, or privacy best practices. We're committed to transparency about any changes that might affect how we handle your personal information.
Notification Process
We encourage you to review this policy periodically and reach out with any questions about changes or how they might affect you. Your continued use of our services after policy updates indicates acceptance of the revised terms.
Contact Our Privacy Team
We're here to help with any privacy-related questions or concerns. Our dedicated privacy team is committed to protecting your rights and providing clear, helpful responses to your inquiries.
We respond to all privacy inquiries within 48 hours and provide detailed responses to complex requests within 30 days. For urgent privacy concerns, please call our main number and ask to speak with our Privacy Officer.